Operational Processes
Joel on Software writes a great article about Starbucks and how they have developed customer services “systems” and “procedures” that are failing.
“If you’re planning to expand your business to a certain scale, you must first establish procedures and build systems to get predictable outcomes so that your employees can produce decent results even when they’re not having a great day.”
This is extremely applicable to my current role. The nature of working with Clients as your customers mixes different personalities and can create frustration somedays. It is so important to have good work processes in place so you can turn off your email, let the frustrations go and continue to crank on the work that needs to be accomplished. Getting Things Done is the easiest way to satisfy a Client as a customer.
Time crumbles things; everything grows old under the power of Time and is forgotten through the lapse of Time.
Today, I went to the beachfront with my children. I found a sea shell and gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.” She placed the shell to her ear and screamed. There was a hermit crab inside and it pinched her ear. She never wants to go back! LoL I know this is completely off topic but I had to tell someone!
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